Collision Solutions Network

Founded in 2002 by a group of successful collision repair owners including Glen Merritt, CSN was established to assist independent collision repair facilities continuously improve their operations through perform assessments, ongoing training and marketing initiatives.

Over the years, CSN has grown from its original four members to over 70 facilities throughout Canada. Never compromising on our beliefs, CSN has always ensured its membership is qualified and maintains our vision, mission, values and goals.

CSN is the only network to have a qualification process for its Members. We strive to ensure that our customers receive the best in service and quality in the collision repair industry. Choosing any one of our shops throughout Canada guarantees a complete 'Dedication to Excellence'.

All CSN facilities must meet the following criteria to gain membership:

Absolute Requirements

• Evidence of all municipal / provincial / federal permits and business licenses
• A leader in their local market
• Computerized estimating and management systems with computerized imaging components (Preferably Mitchell and Autodex)
• A clean modern facility with an inviting reception area and the latest in repair equipment technology
• Well-trained staff with evidence of an ongoing training policy
• Usage of high-end paint and materials ISO 9001 and/or I-CAR certified (or currently in process of being registered) and/or evidence of ongoing third party management training i.e. A-Coat Select
• Above average customer service (A CSI must be contracted by a third party and reports faxed to CSN on a monthly basis)
• Membership in good standing
• The provision of lifetime guarantee on collision repair work
• A commitment to actively participate in CSN meetings, training and initiatives

Customer Testimonials

"When a tree fell on my car requiring extensive body work I left it in the care of Glen Merritt's technicians. Not only was the service fantastic, but I was very happy with the results when they were finished. The paint job was great and all the parts that needed replacing were taken care of. The best part though was they arranged so that I had transportation for the time my car was being fixed, plus returned it to me in a condition almost as good as the day I bought it."
A.G.

"I just wanted to send you a quick thank you about the repairs done to my car by your shop. I was very pleased with how quick your shop was in repairing my car and how courteous everyone was with me. Also, I was very surprised that my car was returned to me spotless, not only on the outside, but on the inside as well. Even the summer floor mats in my trunk that I stored there for the winter were cleaned. I will definitely recommend to all my friends and business contacts Jones' Auto Body if they need any work done on their vehicles, and will always have any bodywork done to my vehicles by your shop."
R.C.

“I have just had my vehicle repaired from a recent accident, and I am very pleased with the service, actually the quality service I have received. Each person that I have been in contact with has been very pleasant, has communicated effectively and has shown great interest in my vehicle and in the repair schedule. I am very impressed and would recommend your company without hesitation. Thanks for a great experience, I hope I don't have to see you again, but if my vehicle needs repairs, I will be glad to come back for more."
W.T.

"Thank you for making my vehicle beautiful again after its collision encounter!
I appreciated the staff taking the time to explain what was involved in the restoration. The coordination and service with the rental car was first rate. My vehicle was completed ahead of schedule and the attention to detail and quality of work was impressive! – so much so, I phoned my broker about you. Thanks for transforming a traumatic experience into a great one!"
E.O.